Professional liability claims usually revolve around perceived negligence on your part. As a professional, there are many things that could go wrong that could be seen as being your fault. If a client thinks something you have done has adversely affected them, then they could file a claim. While you do have protection through your Austin professional liability insurance, ideally you want to try to prevent claims from occurring in the first place.
Keep Communication Open
One of the best ways to prevent liability claims is to have a very open and communicative relationship. When the lines of communication are open, your client feels more able to voice concerns and ask questions, both of which help to avoid situations where they may feel wronged.
Be Upfront and Honest
Clients usually don’t like surprises. They want to know what is happening at all times. Make sure that you keep them in the loop and avoid any situation where they could be taken off guard. Try to keep them constantly updated on whatever you are working on, even if things are not going so great. Being completely honest and clear about things will help to stop the client from being surprised by anything that occurs.
Avoiding Austin professional liability insurance claims can sometimes be as easy as just being straight with your clients and communicating openly with them. However, sometimes, no matter what you do, you end up with a claim against you. In many cases, though, if you have done everything possible to avoid a claim, you can often prevent them.